Shipping

Shipping and Return Policy

Shipping Information:

  • Domestic U.S. Shipping: Enjoy free economy shipping on all orders over $79. For orders under $79, shipping fees will be calculated at checkout.
  • International Shipping: We are currently developing options for international shipping and look forward to offering these services soon.
  • Processing Time: Please allow 2-5 business days for your order to be processed before it is shipped.

Note: Please be aware that shipping times may be extended during the holiday season. Expedited shipping is not available for PO box addresses.

Return Policy: We aim for your complete satisfaction with our products, but if you are not entirely pleased, we're here to assist.

  • Return Window: Returns are accepted within 14 days of purchase, provided the items are unused, unopened, and include all original packaging. Customers will be responsible for the shipping fee, and a restocking fee of up to 10% may apply.
  • Initiating a Return: To start the return process, please contact us at studiobaclee@gmail.com with your order number and the reason for the return. We will guide you through the steps to follow.
  • Defective or Incorrect Items: Should you receive an item that is defective or not what you ordered, please contact us immediately to arrange a free return.

Refund Process: Upon receipt and inspection of the return, we will notify you about your refund's approval or rejection. Approved refunds will be credited back to your original method of payment.

Incorrect Shipping Details: If an order is returned due to an incorrect address provided by the customer, a refund will be issued for the product cost only.

Order Cancellation: Orders can be cancelled. For orders over $100, refunds will be issued minus a fee of approximately 2.4% to cover non-refundable card fees charged by Shopify.

Exclusions: Personalized items, final sale products, and perishables are not eligible for return.

We strive to make your shopping experience seamless and enjoyable. If you have any questions about our policies or need assistance with a return, please don’t hesitate to contact us. We are committed to ensuring that your experience with us is exceptional.